Every call answered. Instantly. No menus.

Patients get a clear voice that listens, answers what it can, and routes the rest to the right team — nurses, schedulers, billing, collections. Your staff watch live transcriptions and jump in whenever a call needs them. No lost calls. No new hires. No extra office space.

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What It Does: Luma AI Call Center Capabilities

100% of calls answered

Patients never wait on hold or navigate menus. Luma picks up, every call, every time.

Live transcription and override

Staff monitor calls in real time and join when trigger words or tone warrant manual intervention.

Smart routing

Messages go to the right queue automatically — nursing, scheduling, billing, collections, or radiology.

Runs inside your clinic footprint

No extra call-center staffing, no additional office space, no new phone systems.

What It Replaces

Legacy tools and manual work this module removes

Overflow staffing, call-center expansion, hold queues, and manual message triage.

FAQ

Q: Can staff still take calls directly?

A: Yes. Staff join any call live and can take full control when needed.

Q: How does it know where to route?

A: Routing is configured during implementation to your practice’s organization chart and grows more precise with usage.