The answer is already in the chart.

Ask Luma lives inside every patient chart. Chat with the medical records. Staff, nurses, RCM, and patients get clear, source-grounded answers in seconds — and time-consuming letters are drafted instantly. All processed in a HIPAA compliant data vault.

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Who Is This For

Medical oncologists, hematologists, APPs, clinical nurses, and RCM leaders in community oncology and multi-specialty practices.

What It Does: Ask Luma Capabilities

In-chart questions, answered from the record

Significantly reduces staff and provider interruptions. Type the question and get the answer immediately

Patient education, visit-specific

Plain-language, readable summaries translated from provider note. Built from today’s visit and the patient’s longitudinal record.

Nurse and RCM team education

Role-specific explanations of treatment rationale, payer requirements, and next-step workflows.

Letters of medical necessity and payer appeals

Drafted from the chart, in the clinical voice, structured around payer logic.

What It Replaces

Legacy tools and manual work this module removes

Manual message routing, after-visit summaries typed from memory, and the “can you ask the doctor?” loop.

Outcomes

Seconds

to answer in-chart questions from staff

Minutes

to draft a letter of medical necessity

Patient-friendly

summaries for every visit, every patient

FAQ

Q: Is Ask Luma available on every page of the chart?

A: Yes. It is persistent across every patient chart in Luma and on the main dashboard.

Q: Who can use it?

A: Any credentialed user in the practice — providers, nurses, RCM, schedulers, and new patient referrals

Q: Does it draft appeal letters?

A: Yes. It produces clinically faithful appeal letters and letters of medical necessity from the record.